Accessibility

Last updated: 22 July 2026

We are committed to making our website accessible and inclusive for everyone, including the young people we support, their families, carers, and professionals who work with us. We want as many people as possible to be able to access and use www.charismc.co.uk independently and with confidence.

Our Commitment

We aim to meet the internationally recognised Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and make reasonable adjustments, where appropriate, so that disabled people can access our services, in line with our responsibilities under the Equality Act 2010.

Accessibility is an ongoing process. We regularly review our website and welcome feedback to help us improve accessibility for all users.

Accessibility Features

Our website has been designed to be accessible without requiring additional tools. We also provide an accessibility toolbar that allows visitors to personalise how the website is displayed to suit their individual needs.

The toolbar includes features such as:

  • Adjusting text size.
  • Changing font spacing.
  • Increasing colour contrast.
  • Changing colour themes.
  • Highlighting links.
  • Other display options to improve readability.

Look for the accessibility icon on the page to open the toolbar.

How We Make Our Website Accessible

We work to make our website easier to use by:

  • using plain English wherever possible;
  • structuring pages with clear headings and logical content;
  • ensuring the website can be navigated using a keyboard as well as a mouse;
  • providing alternative text for meaningful images;
  • designing pages that work across desktop, tablet, and mobile devices; and
  • continually reviewing content to improve accessibility.

Known Accessibility Limitations

We are carrying out ongoing accessibility reviews against WCAG 2.1 Level AA. As part of this work, we regularly review areas that commonly require improvement, including:

  • ensuring downloadable documents, such as PDFs, are accessible to screen readers;
  • checking colour contrast across text, buttons, and links;
  • reviewing forms to ensure labels and instructions are clear and accessible; and
  • assessing content provided through third-party services, such as embedded maps or external applications.

Where we identify accessibility issues, we will work to address them and update this statement where appropriate.

If you experience any difficulty using our website, please let us know by emailing info@charismc.co.uk. We will do our best to provide the information you need in another way and improve accessibility where reasonably practicable.

Alternative Formats

If you need information from our website in another format, we will do our best to help.

Alternative formats may include:

  • Large Print
  • Easy Read
  • Plain Text
  • Accessible PDF (where available)

Please email info@charismc.co.uk with your request. We will consider your needs and respond as soon as reasonably practicable.

Assistive Technology

Our website is designed to work with current versions of major web browsers and commonly used assistive technologies, including screen readers and keyboard navigation. We continue to review compatibility as part of our ongoing accessibility improvements.

Reporting an Accessibility Problem

We welcome your feedback.

If you experience any accessibility barriers or have suggestions for improving our website, please contact us at info@charismc.co.uk.

When contacting us, it is helpful if you include:

  • the page you were trying to access;
  • a description of the issue; and
  • the device or browser you were using (if known).

We will review your feedback and respond as soon as reasonably practicable.

Complaints

If you are not satisfied with how we respond to an accessibility concern, you may raise the matter through our Complaints Procedure, available on our website.

Continuous Improvement

Accessibility is an important part of how we deliver our services. We are committed to regularly reviewing our website, monitoring accessibility, and making ongoing improvements to ensure that everyone can access our information and services as easily as possible.

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